Privacy Policy
Here is the translation of the provided privacy policy from Portuguese to English:
Privacy Policy
Last updated: [15/04/2024]
By clicking on "Allow" we understand that you accept our Privacy Policies.
Based on the new Virgen ISland US law (LGPD),
All your personal information collected will be used to help make your visit to our website/application as productive and enjoyable as possible.
The guarantee of confidentiality of personal data of the users of our site is important to Our company.
All personal information relating to members, subscribers, customers, or visitors using Our company will be handled in accordance with the Personal Data Protection Act of October 26, 1998 (Law No. 67/98), overlaid and also appended by Law 13.709
CUSTOMER DATA AND PRIVACY (LGPD)
THE REGISTRATION INFORMATION AND OTHER INFORMATION ABOUT THE CUSTOMER ARE SUBJECT TO THE TREATMENT REFERRED TO IN SUCH PRIVACY POLICY. THE CUSTOMER UNDERSTANDS AND AGREES THAT THEIR USE AND THE PROVISION OF THE SERVICE INVOLVES THE COLLECTION AND USE OF INFORMATION AND DATA ABOUT THE CUSTOMER INCLUDING THE TRANSFER OF THIS INFORMATION AND DATA TO OTHER TERRITORIES FOR THE PURPOSES OF STORAGE, PROCESSING, AND FUTURE USE BY ITS CONTROLLER AND OTHER COMPANIES OF THE SAME ECONOMIC GROUP, FOR SENDING TO THE COMPETENT AUTHORITIES FOR THE PURPOSES OF CUSTOMER REGISTRATION, FOR THE PURPOSES OF SERVICE PROVISION, AND OTHER PURPOSES PROVIDED IN THE PRIVACY POLICY (2.3, 2.4, and 2.5 of this document)
USE OF THE INFORMATION WE COLLECT
There is always an EXPRESS REQUEST ON THE SCREEN made to the CUSTOMER to provide or not access to their data, as well as access to the photo gallery and other data on their cell phone which are also previously requested ON THE SCREEN to the CUSTOMER before use. By accepting the terms, registering, and starting to use our application, we collect personal and usage information within the application; the registration will have mandatory and non-mandatory information, the mandatory ones WE USE to identify the CUSTOMER with our company so that we can validate your data and give security to many people who interact with CUSTOMER, such as DRIVERS, DELIVERERS, etc. Other information such as birth data and gender is not mandatory to fill out and is requested only as a supplement to identify the CUSTOMER profile and offer products, promotions, and services based on their data profile.
From the used features: 1 – Real-time location.
This application collects location data to enable your proximity to other vehicles and users even when the app is closed or not in use.
For us to find customers near you, it is necessary that your smartphone maintains its exact location, so it is mandatory to send your information, if not worried about trips these data are found only the last location and will not be stored, however, if they are available on a trip the entire route of your trip will be stored for possible exclusive viewing in your application and in the customer's application in question within your application.
2 - Allow access to the image and audio gallery
We use this data so that you can access your photo gallery and use the photo of your profile, also to momentarily record the audios you will send to your driver.
3 – Allow access to your smartphone's Camera
We use this data so that you can insert an image in your Driver profile
4 – Allow recording and reading data on your smartphone storage
Some specific data are saved during the use of your application, for this we record and read this information locally to save internet traffic.
5 – Allow the use of the battery in non-economical mode in the background
This feature is used to maintain functionalities such as sending locations even with your smartphone in the background, in addition to notifications about status change or messages from your driver.
6 – Allow access to native GPS
We use this data to keep locations updated with the driver location system closest.
7 – Telephone call device
In some cases, you may need a telephone call communication with your customer, so this feature ensures that you have this direct communication via call from your smartphone, this feature may generate call costs.
8 - Allow audio recording
Recording audios for sending between messages from drivers/deliverers and customers during a trip, these messages after sent can work on your smartphone.
9 - Background location
For us to have better performance, it is necessary to send the location in the background "even if the app is not active", this way we will have better performance of distancing between driver/deliverer and customer, for the driver app it is necessary for this permission because without it the system does not work correctly.
10 - E-mail and phone information
Information on your email and phone received here will be used to send messages of registration confirmations and/or marketing.
11 - Use of external storage
It is necessary to use the external storage to the application to save information from your profile, thus pre-loading continuous use information in
order to improve the performance of your app and reduce the use of mobile data.
Important:
• The allowed features add practicality and usability value, allowing your application to always seek customers who come to you.
• We make it clear here that we use the requested resources as permission for access to telephone connection data, access to your photo gallery, and your real-time locations with the app in the foreground and background, GPS use, and camera.
• All requested resources are important and necessary for the correct use of your application.
• It is not possible to use your application without the requested permissions. Other information can be found in your terms of use and confidentiality in your application or on the Google Play store in the related application.
INFORMATION WE SHARE
The sharing of information will only occur within the business group, not being shared, sold, or assigned to third parties in any case.
SECURITY OF INFORMATION
All information collected is governed by the federal data secrecy legislation LGPD, based on Law No. 13.709 of Brazil, where all data are used exclusively related to our activity via the application, the data is encrypted in an anonymization standard and saved within security standards in fragmented storage servers, however, in case of any suspicion of leakage, the CUSTOMER and those involved will be informed as well as the National Data Protection Authority (ANPD) and/or other bodies that suppress or regulate such action.
The use of Our company presupposes the accessibility of this privacy agreement. The team of Our company reserves the right to change this agreement without prior notice. Thus, we recommend that you regularly consult our privacy policy to always be up to date.
THE ADVERTISEMENTS
Like other websites, we collect and use information contained in the ads. The information contained in the ads includes your IP address (Internet Protocol), your ISP (Internet Service Provider, such as Sapo, Clix, or another), the browser you used when visiting our site (such as Internet Explorer or Firefox), the time of your visit, and the pages visited on our site.
LINKS TO THIRD-PARTY SITES
Our company has links to other sites, which, in our view, may contain useful information/tools for our visitors. Our privacy policy is not applicable to third-party sites, so if you visit another site from ours you should read the privacy policy of the same. We are not responsible for the privacy policy or content presented on third-party sites.